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Company hopes to improve wait times and overall faster service for their consumers.
Los Angeles, CA (PRWEB) March 06, 2013
The vehicle history report company has taken a big step to improve customer satisfaction by opening a second call center. This additional customer service office will improve call-in wait times and make the experience for clients quicker and, therefore, more fulfilling.
One company rep shared, "Our hold times should improve by at least 50 percent, thus making it barely a wait at all for our customers. We've taken previous feedback to heart and are striving to improve our customer service experience for all those talking to our call center agents."
VehicleHistory.us.org experiences hundreds of calls per day and it was only a matter of time before another customer service office had to be opened. Call volumes had become extreme and hold times were getting too long.
Though the website also has an online chat feature to reach agents, some consumers prefer to deal with someone directly on the phone. Chat representatives are, however, also available 24/7 for clients to inquire about account logins, vehicle history reports, or request refunds.
VehicleHistory.us.org continues to expand their customer service department and hopes to open another call center within a year.
"Convenience and speed are key factors that can help the website improve customer satisfaction," remarked the company representative. "We will also be stocking our new call center with highly-trained agents who will provide complete support to our clients. Each agent will be surveyed and evaluated on their performance in order to maintain a high standard of excellence."
At VehicleHistory.us.org they take pride in providing most comprehensive vehicle history reports in the United States. With hundreds of users daily, motor vehicle report availability and customer service are top priorities for the company. For more information, visit their website or call customer service at 1-855-395-6395.
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