BBB Says New Scams Target Wireless Customers - WMBB News 13 - The Panhandle's News Leader

BBB Says New Scams Target Wireless Customers

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An alert for wireless customers.  If you get a suspicious automated call with a great offer, it may be a scam.  The Better Business Bureau reports that some people are getting the so-called "robocalls."  Details in this News 13 Problem Solver report.

If you are a customer of Verizon Wireless, be on the lookout for calls that sound too good to be true.  The Better Business Bureau says the calls in fact may be a phishing scam.

According to the BBB, you get a call on your cell phone and a recording says that you have received a credit on your Verizon bill.  To claim it, you need to visit a special website.  When you go as directed, the site supposedly looks legitimate with the Verizon logo.  You are instructed to enter your username, password and or credit card information.  Stop...that's a red flag!  The Better Business Bureau says as the bogus web sites are shut down, the con keeps changing.

You could also receive an email similar to this one.  It looks legitimate and says Verizon is unable to charge your credit card associated with your Verizon account.  To avoid a fee, please update your credit card information.  But.. Verizon says it will never ask for personal or account information by email.

Here's how to spot a website phishing scam:

  • Don't believe what you see. It's easy to steal the colors, logo and header of an established business and create a fake website. 
  • Check the url or uniform resource locator.  Scammers love to make the urls of phishing websites look legitimate. 
  • Consider how the business normally reaches you: be wary of a phone call.  Verizon Wireless typically sends its customers text messages.
  • Contact the business: when in doubt, call the business's customer support line to check the legitimacy of the offer. Be sure to find the phone number on your bill or by a web search - not the website the would-be scammers gave you.