BookIt.com opened a new call center in Montego Bay, Jamaica. Partnering alongside the Teleperformance Center, BookIt.com is expanding its company and its service.
The center had its official opening ceremony on Monday, Dec. 9, 2013. The Jamaican team will consist of 50 to 160 agents, and will be in operation year round.
Mike Evans, Executive VP Client Services at Teleperformance welcomed BookIt.com with open arms.
"Bookit.com has placed a lot of trust in our hands and I am confident our team in Jamaica will exceed those expectations," Evans said.
This call center will allow for improvements in wait time for Guests to be connected to an agent. Guests will have the opportunity to book via phone or call in with questions with much more ease.
"As a web-based company, we obviously know the value of the internet but our best asset is our Team of agents that represent us on every call," said Elie Dakwar, BookIt.com Director of Contact Center. "We are excited about our new partnership with Teleperformance to increase the size of our Team for 2014."
Founded in 2000, BookIt.com is an online travel company determined and dedicated to becoming the leader in providing travelers with the most intuitive online booking experience full of relevant information, helpful guides and travel tips.
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